WebStudy^®: Getting Started

Students are expected to have their own internet capable computers at home. Students are expected to have their own working e-mail and internet provider. * You will not be able to access your courses until the first day of class. * The reason for this is to improve your chances of success. If you have not been gaining experience with the internet and computer applications in general by having your own computer and email, then you will have many obstacles to overcome even before you tackle the course content.

If you have enrolled in an online course that uses the WebStudy^® platform, this information should help you get started. If class has already begun, you should contact your instructor immediately and check your instructor's webpage.

EXAMPLE If you are officially on the roll, your initial login will usually be your first initial + last name + last four digits of you SSN. For example, if you are Johnny B. Goode and your SSN is 123-45-6789, then your initial Login Name and Password would both be jgoode6789. (Explanation: First initial= j; Last Name=goode; SSN digits=6789). Thus, Username = jgoode6789 and Password = jgoode6789 You go here to login at http://ccp.whyy.org IMPORTANT: If you changed your password the last time you were in WebStudy, then the above will not work. Your changed password is still in place. You are responsible for remembering your password if you change it. Also, see EXCEPTIONS below for some special cases. Jump to How To Access Your Class or scroll down.

IF YOU CANNOT LOGIN, you may not have a WebStudy account yet, or have been given access to the course if it is early or if you just registered yesterday. Webstudy accounts are created about one week before a course begins and updated about one week later. You cannot login until you have an account. Even if you have an account, you cannot access your course until it begins. Do not email saying that you have a login problem when the course doesn't begin for several weeks. You just clog things up and delay your access and everyone else's.

If your login does not work -- and it is less than one week before the course begins and you didn't just register --, contact the Director of Distance Education (<- click to send e-mail). Be sure to include your name, SSN, Course name, number and section and your instructor's name, if you know it. State the specific problem that you are having. Do not just say "I can't make it work" or something equally as cryptic, because you will just be asked to explain your problem, delaying getting the help that you need. The more specific you can be, the faster your problem can be solved. State what you did and what happened. NOTE: If you register at the last minute you will not have access until the day the course begins or maybe even later. You may not register after the course begins. No WebStudy accounts will be created if someone improperly registers you late. You need prior permission of the instructor and the Driector if Distance Education to be added once class has started.

—— EXCEPTIONS ——

NOTE: For hyphenated or suffixed last names, only use the first part. Also ignore suffixes like Jr., III, etc. in forming the username and password. So, that Mary Jones-Cavanaugh 123-45-6789, would have the login mjones6789. George Hamilton IV 987-65-4321 would be ghamilton4321

SPECIAL NOTE: If you used WebStudy at another school, we cannot assign the default usrname-password. A "1" or a "2" will be added on the endof the username. So if Mary Jones took a WebStudy course at Temple, we may have to use mjones67892. If that applies to you, try adding a "1" or a "2" to your login username. Still having a problem? Email Us.

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Important: All Access and Password issues are handled by your CCP WebStudy Campus Administrator (Lilia Juele, Director of Distance Education). WebStudy® has no way to determine whether or not you are actually a student in a course.

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How to Login to WebStudy

• Connect to the internet and open a web browser. (Important Note: AOL users should not use AOL's browser. After connecting to AOL, from your Windows desktop, start up either MS Internet Explorer which probably came with your computer or Netscape, which you may have installed.)
• Go to http://ccp.whyy.org (Useful Tip: add that page to your bookmarks or favorites)
• Click the in the User name field in the login box and enter your user name, given to you by your instructor. Then enter your password in the Password field.

WebStudy Login Box

• If your WebStudy account has been set up, then your Login name is your first initial plus your last name plus the last 4 digits of your SSN. Use only lower case letters (no caps). Your password is the same. (You will be able to change your password the first time you login.) Enter your USER ID and your PASSWORD as described.
• Click  and WebStudy will open to the welcome page which contains notices of anything new since you last logged in. Be sure to scroll down to see what is there.

Access your class

• Click on the drop-down selection menu in the upper right corner: .
• Select your class. You will be taken to the cover page of your course.
• Note: You need not click the red button. You use that to return to the main page when in other areas of the course, such as mail or forums, for example.
• From this point you can begin working in your course. (Hint: the About tab or the Timeline tab are good places to begin.)

Using WebStudy

• WebStudy is inutive and designed like a tabbed notebook. If you are experienced using the internet and working with multiple browser windows, you should have little or no difficulty once you login. Most instructors provide you with introductory activities in the first session to orient you to how WebStudy works and how they want you to do things. If you should need help with how things operate,there is context sensitive help available online and you can contact,your instructor, your campus administrator and WebStudy with questions. Email is often best, but WebStudy is also available by phone except during the night if you really need to be wallked through something.

Help

If you have difficulty logging in to WebStudy the first time, contact the Director of Distance Education via e-mail as described above.

After you are successfully logged in to WebStudy, you can get help in several ways. Which way you use depends on what problems you encounter. If the problem related to your course, such as how to submit an assignment or where to find something in the course, or you have a question concerning the course content, then contact your instructor.

If the problem is that something in WebStudy does not seem to be working properly, try these help resources in this order:

• Click the Help Button at the bottom of your WebStudy screen when you are in the area where you need the help. It will access context sensitive help. So if you need help with Mail, be in the Mail section when you click help and read the information provided,
• Contact your instructor. You will usually do this if your questions concerns course content or restting test if your ISP disconnects you. (Usually it is AOL that does it. Consider using another internet provider. See "Students" page at http://www.ccp.edu/de for some suggestions.)
• Contact the Director of Distance Education. This is usually if you have trouble logging in initially or if your login stops working but feel free to address other problems, issues or concerns.
• Contact WebStudy support. The information is also on the portal page, To ensure prompt assistance from WebStudy technical support, please provide your name and phone number in the personal information section after you first log in to your WebStudy course. You can also send an e-mail by filling out this WebStudy feedback form.
• From WebStudy Tech Support at 610-617-9980 (local) or 888-444-4WEB (toll free) This is to be used only if something seems to be malfunctioning with WebStudy and neither your instructor nor your campus administrator can help.
• Within your WebStudy course click the Help tab which you will find at the bottom right of the screen. This will take you to an online manual where you may find the answer that you are looking for.