Where can I get help if I’m having a problem?
First you need to ask yourself what kind of problem is it that you are having. Is it a problem with:
logging on
WebStudy
understanding the course material
your Internet provider
time management
student needs
Log on Issue
If you are having difficulty logging on to WebStudy then contact:
Vaishali Sharma, Coordinator of Student Support, Distance Education vsharma@ccp.edu 215-751-8415
Also follow the instructions provided at http://www.ccp.edu/site/de/orientation/01_welcome.php
If you want more information about Distance Education then contact:
Lilia Juele, Director of Distance Educationljuele@ccp.edu 215-751-8702
WebStudy Problems
If you are receiving error messages when you perform a task in WebStudy, you may need to request WebStudy support at:
support@webstudy.com or 610-617-9980 or 877-444-4WEB
https://wsprod.webstudy.com/webcourses/feedback.asp
Course Material Problems
If you don’t understand the assignment directions, what you are to do or where to start contact:
Your Instructor
Internet Problems
If you lose your connection or get kicked out of WebStudy you may need to contact:
Your Internet provider
Time Management Problems
If you need help with time management there is a Master Student Workshop to help you improve your time management skills.
Call Joan Monroe 215-751-8478 for an appointment.
Studnet Needs
Noelia Rivera-Matos from the Counseling Center W2-2 works with online students providing academic, transfer, career and some personal counseling. She can be contacted by phone at (215) 751-8159, by email at nriveramatos@ccp.edu, or by appointment to discuss selecting courses, withdrawing from school, dropping a class, changing your major, career decision-making, researching different occupations, gathering information on transferring to a four-year institution, and suggestions for help with difficult courses.
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